Technical Writing Services

Author and Maintain Technical Documentation.
Estimate Time and Resources.
Prepare Detailed Documentation Plans.

Documentation Consulting

Guide companies through their content journey

Assist in selecting appropriate content authoring environments and CCMS

Manage the entire process from implementation to testing to handover

Train writers and power users, providing ongoing support

Content Authoring Platform and Framework Support

DITA. DITA-OT. Jamstack.
Content Strategy. Tools.

Content Review and Editing

  • Thorough Documentation Review for Accuracy, Clarity, and Usability
  • Improve Content Quality and Adhere to Industry Standards
  • Provide Copy Edit, Developmental Edit, Content Repurposing, and Plagiarism Detection

Training Services

  • Technical Writing
  • Soft Skills

Technical Writing Service

Specialized services for supporting companies with the development and maintenance of quality technical documentation for their products and solutions. We offer customized documents consistent with product specifications and in-house styles. We also provide assistance with detailed documentation plans for your products, solutions, and services, along with precise time and resource estimations for optimal project execution.

Content Review and Editing

Exhaustive documentation review for ensuring accuracy, clarity, and usability. Our professional editing enhances content quality and aligns content with industry standards. Our services include copy editing; developmental editing; repurposing content for UK/US readers, SEO, and localization; and identifying plagiarism and copyright infringements. Additionally, we conduct usability tests in collaboration with writers and subject matter experts to enhance end-user experience.

Legacy Content Migration

We engage our tools expertise to effect seamless content migration from diverse platforms such as Madcap Flare, MS Word, HTML, Confluence, and Adobe TechComm Suite into the standardized DITA format. Our conversion plans, executed with automation tools and scripts, guarantee content quality, cost savings, and timely delivery. Our comprehensive content migration projects include importing and testing of migrated content within the source repository (CCMS), troubleshooting migration errors, and training on migration techniques.

Content Authoring Platform and Framework Support

We specialize in guiding companies through their content journey, assisting them in choosing an appropriate content authoring environment, including the selection of a component content management system (CCMS). Our dedicated team manages the entire process – from implementation to content migration and thorough testing to training writers and power users and ongoing support.

Staffing Solution

We offer end-to-end project support by assisting with project scoping, resource allotment, recruitment, and training. Our ongoing commitment includes monitoring resource progress to meet delivery timelines and ensuring that the documentation cycle aligns with commitments.

Documentation Consulting

We conduct comprehensive content analysis and provide detailed reports on the current state identifying gaps, and highlighting opportunities for improvement. Our expertise extends to developing a robust content strategy that encompasses information architecture, re-use strategies, governance, and best practices to optimize your content framework.

Technical Writing Training

We conduct proficiency training in various authoring tools such as DITA, MarkDown, and XML tools such as Oxygen and MadCap Flare, as well as Adobe FrameMaker and Adobe RoboHelp. Additionally, we offer technical writing crash courses for all levels, and prepare candidates for assessment tests and interviews.

Soft Skills Training

These training packages are tuned to perfect communication and interpersonal skills, foster effective teamwork and collaboration, and develop leadership and motivational capabilities. Elevate emotional intelligence, refine presentation skills, and embrace cultural sensitivity and diversity. These programs ensure a holistic approach to personal and professional development.

Website Development

Our expertise lies in crafting dynamic static sites that can function as a compelling front for your business or serve as a centralized content portal for your digital assets. Whether you need a standalone solution or the final piece to complete your company’s content puzzle, we provide comprehensive offerings that include company branding, search capabilities powered by ChatGPT, domain setup, hosting, and more. Trust us to deliver a tailored and polished digital presence that aligns seamlessly with your brand and goals.

From our blog

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Why and when should you consider outsouring technical documentation

By Ram on January 22, 2024

In the dynamic landscape of technology, where innovation is the norm, businesses often find themselves grappling with the challenge of effectively communicating complex product features to their customers. Technical documentation plays a pivotal role in bridging the gap between customer challenges and the intricate functionalities that can help solve these issues. One key decision businesses face is whether to manage technical documentation in-house or consider outsourcing. In this blog post, we will explore the factors to consider when contemplating outsourcing technical documentation.

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Why have DITA Customizations

By Ram on January 22, 2024

DITA XML and DITA Open Toolkit DITA is an XML standard with a defined syntax or element structure that is supported by many XML authoring tools, such as Oxygen XML Author/Editor. Many organizations use XML authoring tools to write, edit, and review technical documentation. Although you can write DITA XML without such a tool, an XML authoring tool provides so many useful features, such as authoring support and automatic validation, that it is not worth it.

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Generating Webelp using Jamstack

By TechnoStar on January 15, 2024

Using a static site generator for creating product Webhelp can be a common and practical approach. Static site generators, like Jekyll, Hugo, or Gatsby, are efficient tools for generating static HTML files from simple markup language, such as Markdown. Here are some advantages: Speed and Performance: Static sites are faster to load since they consist of pre-built HTML files. This results in a better user experience, especially for online help where quick access to information is crucial.

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